FAQ (Frequently Asked Questions) and Return Policy
Our normal hours of operation are Monday-Friday, 8:00 a.m. to 5:30 p.m. ET.
Many items are marked “Eligible for Free Shipping.” These are typically branded clothing, footwear and related items ordered by individuals.
For items marked Eligible for Free Shipping, we will ship anywhere in the Continental US for free on orders $75 or higher, and for a discounted flat fee of $8.35 on orders below $75.
For items that are not Eligible for Free Shipping, see our website to calculate UPS small parcel rates.
For large items such as furniture, x-ray scanners, and bulk orders of institutional commodity products, we can provide a shipping quote upon request or after you place an order.
Many items on our website are drop-shipped, meaning our supplier ships them to you directly. Shipping and transit times vary, but most orders arrive within 1-2 weeks.
At any given time, most items are in stock and ready to ship. Yet sometimes items become discontinued or backordered. If we become aware of discontinued items, we will remove them from our site. If we become aware of backorders, we will indicate lead time where possible.
If you have to cancel or change an order, please contact us immediately. However, once an order is processed, we can’t always prevent the supplier from shipping. After shipping occurs, orders are subject to our normal Return Policy. The best way to contact us is through our Contact Us page or by responding to an online order email.
In the event of a backorder, we will ask if you prefer to wait or cancel. If you prefer to cancel, or if you don’t respond, we will cancel your order and refund any charges.
As a general rule, we accept returns if our manufacturer accepts them.
All returns must be in new and resaleable condition, with the original tags and undamaged manufacturer packaging. We will issue either a refund or credit, depending on your preference.
Products sold on a Final Sale (non-returnable) basis are usually marked on our Product Page as “non-cancellable,” “non-returnable,” “MTO” (made to order) or the like. However, if you’re unsure if an item is returnable, please ask us by phone, contact form or email.
Without limitation, Final Sale items include:
- non-returnable brands (i.e., the manufacturer doesn’t accept them)
- unbranded and commodity products
- closeout and discontinued items
- specialty products for government, health care, and institutional accounts
- customized or special order products, including items with customer logos, alterations, etc.
- hygiene products
- electronic equipment
- emergency response items
Please note that most Covid-related items, such as masks, disposable gloves, disposable coveralls, etc., are non-cancellable and non-returnable.
Restocking charges apply for most business orders and are usually 15% (sometimes higher). There are no restocking charges on personal (non-commercial) orders for branded clothing, footwear, and related items, including many items in the Work Clothing, Military, and Public Safety categories. There are also no restocking charges on approved warranty claims or items returned due to our error.
To process your return, we must receive it within 21 days of our original shipment date.
We will provide a shipping label for items returned due to our error.
In all other cases, you are responsible for return shipping costs. We recommend shipping via traceable and insurable means, since we are not responsible for lost or damaged merchandise.
Yes. We will provide an RA number and instructions.
Please contact us by phone, contact form or email. If you ordered online, include your order number or reply to your order confirmation email.
Unless instructed otherwise, return to:
Anchortex CorporationReturns Dept. (reference RA #) 420 Commerce Lane, Unit 3West Berlin, NJ 08091
Please include the RA # and the reason for your return on the original packing slip. If you don’t have it, please provide the original purchase date, invoice number and item number.
No. Our return procedure is the same, whether we shipped you the item or the manufacturer shipped it to you directly.
We respect your privacy. We will only use the information you provide to process your order or inquiry, or for internal marketing purposes.
Our customer service has continued to run smoothly throughout the pandemic. However, some products are currently unavailable, particularly Covid-related PPE supplies, and some of our manufacturers are not currently taking returns. Where possible, our website will indicate the current lead times on backorders, and which manufacturers are not taking returns.