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Frequently Asked Questions

When can I expect delivery?
What about "Next-Day" Orders?
What is your Return and Exchange policy on Footwear?
What is your Return and Exchange policy on other (non-footwear) items?
What is your privacy policy?
What about possible errors in product information and specifications? 
What about sizes? 
What are your Terms and Conditions of Sale?
What's new at Anchortex Corporation?


When can I expect delivery?


Most orders, if received by 9:00 a.m. ET, are shipped in 1-2 business days. Transit time for orders shipped via UPS standard/ground service within the Continental U.S. is usually 1-5 business days, depending on location. Transit time for shipments mailed via USPS to APO/FPO addressed may be longer. We will provide estimated shipment dates for items that will take significantly longer (i.e., special orders or backordered items).

What about "Next-Day" Orders?


Although we will expedite order processing, most orders can not be shipped the same day. For example, if you place an order on Thursday, the soonest your order will ship will be Friday to be deilivered on Monday. Upon request at the time of order, we will give you a commitment or best estimate as to when the order will ship. 

What is your Return and Exchange Policy on FOOTWEAR?


Unless otherwide indicated, footwear may be returned as long the following are met:

  • Merchandise must be in unworn, unused and in resalable condition.
  • Merchandise must be returned in the original packaging (shoe box), in a protective shipping carton or in brown wrapping paper. ($5.00 reboxing fee if sent otherwise)
  • Merchandise must be returned within 30 days from the day it was received.

Merchandise must be sent to:

Anchortex Corporation
Returns Dept (R.A.#____ and Order #____) <-- Call or Email us for your R.A.#
420 Commerce Lane
West Berlin, NJ 08091

We recommend that your shipment be insured and traceable. We can not be responsible for lost, damaged or stolen merchandise. Include a brief note explaining the problem and how you would like it corrected. Please write it on a copy of your order or invoice (or reference your order number) to help us access your order details.

Some exceptions may apply. Exceptions will be clearly indicated on the web or, in the case of phone orders, explained to you.

There is no restocking charge on most footwear brands. Exception: there is a 15% restocking charge on Danner items.

What is your Return and Exchange Policy on other (non-footwear) items?
Most non-footwear items are subject to a 15% restocking charge. Some merchandise, especially custom items and special orders, may be non-returnable. As a general rule, our return policy for each item reflects the policy of the particular manufacturer involved. Please call or email for details.

Please email us for a Return Authorization and instructions prior to returning. Items returned without return authorization may be refused or lost.

  • Merchandise must be unworn, unused and in resaleable condition.
  • Merchandise must be returned in the original packaging.
  • Merchandise must be returned within 30 days from the day it was received.

Merchandise must be sent to:

Anchortex Corporation
Returns Dept (R.A.#____ or Order #____)
420 Commerce Lane
West Berlin, NJ 08091

We recommend that your shipment be insured and traceable. We can not be responsible for lost, damaged or stolen merchandise

Include a brief note explaining the problem and how you would like it corrected. Please write it on a copy of your order or invoice (or reference your order number) to help us access your order details.

For more information, please carefully review our Terms & Conditions of Sale.

What is your privacy policy?


It is our policy to respect your privacy. We will use information provided by you only to process your order or inquiry or for internal marketing purposes. 

What about possible errors in product information and specifications?


To the best of our knowledge the information contained in this catalog is accurate. However, Anchortex Corporation does not assume liability whatsoever for the accuracy or completeness of the information contained herein. This applies particularly but not exclusively to Flame Resistant garments and other items that concern the safety of the user or anyone else. Final determination of the suitability of any materials and whether there is infringement of patents is the sole responsibility of the user. Users of any substance should satisfy themselves by independent investigation that the material can be used safely. Anchortex may have described certain hazards herein but we cannot guarantee that these are the only hazards that exist. Please read the Limited Warranty and Limitation of Liability sections of our Terms and Conditions of Sale.

Specifications given in this catalog are subject to change without notice, and we may substitute standard items that vary from the specifications but are substantially equivalent. In cases where we consider the differences to be material we would notify the customer before accepting or filling the order. If any particular specifications or details are of concern to you, if you wish to verify any details, or if you have other questions, please ask a sales representative. We will be happy to answer your questions and will make our best efforts to accommodate your concerns.

What about Sizing?


Garments shown in this catalog are generally made in America and conform to standard American sizing conventions. Size charts available for most items. Industrial standards for shrinkage may occur. Base prices apply to regular sizes (usually S-XL or equivalent), with higher prices for oversizes and special orders.

What are your Terms and Conditions of Sale?


Normal credit terms for individuals are credit card or payment with order, Net 30 for businesses, subject to credit approval, unless stated otherwise. Certain orders may require prepayment or deposit. Fast-pay discounts may be offered. COD shipments are subject to a $6.00 surcharge per box. Visa, MasterCard, American Express, and Discover cards accepted. All orders are subject to acceptance.

Prices are subject to change without notice. Quotations are valid for 30 days unless we specify otherwise.

Statements will be sent on past due accounts only.

Past Due Accounts are subject to a 2% per month finance charge (minimum $1.00). Delinquent accounts may forfeit credit privileges or be closed entirely.

Collections In the event an account is placed with an attorney or agency for collection, the customer will be charged all attorney or collections fees and resultant court costs.

Our Return Policy is to accept only authorized returns. Unless defective, customized or altered garments and any special orders may not be returned, and credit will be issued only for items in resalable condition. A restocking fee may be charged to all returns, unless the return is due to manufacturer’s defect or our mistake. This restocking fee is generally 20% but may vary depending upon the details of the order. Claims for defective items or incorrect shipments or invoices must be made within ten days of receipt.

Returned checks will be subject to a $25.00 service fee.

Small orders under $100 may be charged a $10.00 service charge. Certain items may be subject to greater minimum order thresholds and charges.

Shipping and handling charges will be added to all orders unless we specifically offer a delivered price. We generally ship UPS Ground service. Other modes may be requested on a best-efforts-to-comply basis.

Damaged, Lost, or Short Shipments must be reported immediately. Keep damaged goods and containers for inspection until you are advised to dispose of them. For UPS shipments, notify your local UPS office immediately. If you accept a damaged or short shipment from the delivering carrier’s agent without proper notation, you do so at your own risk.

Limited Warranty: Anchortex Corporation warrants its products to be free from defects in materials and manufacturing for a period of 30 days from the date of your invoice, assuming normal use. Dimensions and specifications may be changed at the discretion of Anchortex Corporation or the manufacturer. No oral or written information or advice given by Anchortex Corporation, or its authorized representatives, distributors, agents, or employees, will create any warranty of any kind. In the case of items manufactured by others, all technical specifications and information are supplied for your information and convenience only and do not create any warranty of any kind. Anchortex Corporation does not warrant or represent that the merchandise complies with the provisions of any law or regulation, including particularly the Welsh-Healey Public Contracts Act and the Occupational Safety and Health Act of 1970 as they may be amended, or with any regulations promulgated pursuant to either Act. If any product is defective, the entire liability of Anchortex Corporation, and your exclusive remedy, shall be limited to either replacement of the defective product or return of the purchase price, at the sole discretion of Anchortex Corporation. If the failure of the product has resulted from normal wear and tear, abuse, misuse, neglect, accident, or lack of reasonable and proper care and maintenance, Anchortex Corporation, shall have no obligation to replace the defective product or refund the purchase price. Any implied warranties regarding the product, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to 30 days from the date of your invoice.

Limitation of Liability: Under no Circumstances shall Anchortex Corporation, its distributors, agents, or employees, be liable for direct, indirect, special, incidental, or consequential damages, including but not limited to damages for loss of business profits, cost of labor, loss of time, cost of obtaining substitute products, inconvenience, and any other damage or cost, arising out of the purchase of any product, even if Anchortex Corporation, or its authorized representatives, have been advised of the possibility or occurrence of such damages. The warranties and remedies above regarding defective merchandise are exclusive and in lieu of all others, oral or written, express or implied. In the event any other disclaimer of warranty of limitation or liability in this Agreement is determined to be unenforceable or is otherwise ineffective in whole or in part, any liability of Anchortex Corporation, to you for any and all damages, losses, and causes of action, shall be limited to the amount of the purchase price paid to Anchortex Corporation for the product. This warranty gives you specific legal rights. Consumers may have other rights which vary from state to state.

Entire Agreement: This Agreement constitutes the entire agreement between you and Anchortex Corporation, with respect to the product, and supersedes any and all prior or contemporaneous agreements or understandings, whether oral or written. No amendment to or modification of this Agreement will have any binding legal effect unless it is made in writing, is signed by a duly authorized representative of Anchortex Corporation, and specifically states that is supersedes, modifies, or amends terms or provisions of this Agreement.

Severability: This Agreement shall be construed to make each provision enforceable to the maximum extent possible under governing law. If any provision of this Agreement is determined by a court of competent jurisdiction to be contrary to law, that provision will be enforced to the maximum extent permissible so as to effect the intent of the parties, and the remaining provisions of this Agreement shall remain in full force and effect.

No Waiver of Rights: Failure or delay of Anchortex Corporation, in enforcing any right or provision of this Agreement shall not be deemed a waiver of such provision or right with respect to any subsequent breach or a continuance of any existing breach, whether or not demand for strict performance has been made.

Choice of Law and Venue: This Agreement shall be governed and interpreted in accordance with the laws of the State of New Jersey. Any trial level proceedings relating to this Agreement shall be maintained in the state or federal courts located in Camden County, New Jersey, and any appellate proceedings shall be maintained in the courts having appellate jurisdiction over proceedings originating in the state or federal courts located in Camden County, New Jersey. These courts shall have exclusive jurisdiction over all such proceedings, and by accepting the terms of this Agreement, you consent to the personal jurisdiction of these courts.

These terms and conditions are subject to change without notice.

 



Anchortex is a GSA Contract Holder.  Contracts GS-07F-0174M and GS-07F-9194S


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